[mothered]

the rep just said ''In this case we kindly request you to get back to us with the Police Report by replying to the email you receive after this chat regarding the same where we proceed accordingly.'' which approach would you use if you wanted to legit return? at this point I feel like they're just wasting my time and won't refund.

They're requesting the PR to proceed/move forward with the claim, hence It makes sense to file It.

If the claim Is declined, It won't be due to the police report - they've asked for It, and you've supplied It.

this was the email :
Based on the outcome of our investigations, we believe the package/item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

We’re unable to accept Police Reports that are in “pending” or any other incomplete status.
The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.
We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.

A typical automated email that's not specific to the events of your claim.