[plop442]

I tried Eb airpods from john lewis , seeing the success from one of the members on here. They told me an investigation will take place for 2 days and then I can get a replacement or refund.

They got back to me today and told me that the investigation didn't find anything and now I should contact my bank to dispute it. Also something about how they can't check if the item is in the box or not. To which I pointed out the obvious, if they don't know, then how can they sell it to me and say it was there or not. The rep said that they are not disputing if the item was there or not, they don't know and therefore I should contact my bank so a proper investigation can take place.

This all took place over the phone. I have an aged account with 1 large purchase of £980

Any help on how I should procced?

You're gonna have to contact the bank, unfortunately. I just got a refund from John lewis for over 500. I did evri LIT. if you or anyone need lit done, I can. £20 per label.

Are you UK?

yes