[Huncho]

[quote="mothered" pid='1174618' dateline='1669816819']
That's what happens when thickheads are handling the claim. I'm at a loss as to how Individuals of that capacity find employment.

They may well process the refund, so don't take any action as yet.

Yeah I'm just gonna wait for them to respond. The rep said it could take a few days for a reply so the PR email seemed like an automated one as it came when I ended the chat with the reps. I don't know where the second email with the random refund request came from though.

They're totally mismanaging your claim.

Yeah I'm not sure what they're doing. Do you think I should chat to another associate and make it as blunt as I possibly can?