[mothered]

I received an email at 12:58pm basically saying I have to get a police report to pursue further because they still think I haven't received the product I replied saying ''
The box was definitely received, however it was empty and the watch was not inside. '' and I received another email at 1:10pm saying they're giving me a refund for ''££28.39GBP'' with 2 £ signs. Also with a random order number that doesn't match any order I've made on the account. I'm getting trolled by them at this point

That's what happens when thickheads are handling the claim. I'm at a loss as to how Individuals of that capacity find employment.

They may well process the refund, so don't take any action as yet.

Yeah I'm just gonna wait for them to respond. The rep said it could take a few days for a reply so the PR email seemed like an automated one as it came when I ended the chat with the reps. I don't know where the second email with the random refund request came from though.

They're totally mismanaging your claim.

If they don't respond, reply to the email that states the refund and ask when It will be processed.