[Lupin]

I've experienced something similar, I received an OFM email while conducting an SE and representatives wouldn't talk to me at all until I replied to the OFM email. I replied to the OFM email documenting issues I've had with previous orders then contacted Amazon live chat to tell them I had replied to it and I received a refund the next day.

How old is your Amazon account and how many SEs have you done on it?