[Andrea Bags]

[quote="mothered" pid='1150080' dateline='1664069650']
Tell them to provide photographic evidence of the package condition at the time It was delivered to your address.

The photos must be clearly visible, and contain every angle of the package. I can assure you they cannot fulfil such a request.

I'll definitely keep this in mind for the future, never thought of that

they won't send anything they just asked for the ,3 things again

Of course they won't send anything - It's Impossible to fulfil such a request, which Is why you have the upper hand and will be using It to hammer them.

If they keep failing to comply, request an escalation.

fair enough