[Vola]

Instabox confirms that they have delivered the package to the correct address

However, they didn't confirm that they have personally delivered It to the correct customer.

Request your claim be escalated, on the grounds that they failed to request a signature to ensure the package was successfully delivered and handed to the recipient.

contacted them via live chat and got told this

At first, they didn't want to escalate and just told me that they confirmed the delivery so I applied pressure and got told this

"I will escalate the case to another department for further investigation. We will get back to you via email"