[bigmbotting]

i ended up ordering a cpu seperately , ryzen 9 which it said was 97 grams. I therefore tired the empty box method, they said after investigation the weight is the same and the OTP was given therefore they need police report. I got the police report and crime reference number but theya re asking for the actual police report. The met police in the UK are not going to give this to amazon adn even to myself ( i woul dhave to file with a seperate office and pay and wait a few months for it). I got the police to email me confirming "the case is closed and it was for theft and we have noted the items were delivered but they were empty" but amazon are stiill not accepting this and trying to call the police to verify. The met police will not co operate with this as only the victim can ask for that stuff but amazon dont seem to be able to understand this.

Is my only option to chargeback (debit not cc )as i didnt use paypal. Or shall i keep trying with amazon.

Ridiculous.

You've done everything on your end to comply with Amazon's request, which Is now up to the police to provide the details as requested. It's no fault of your own that the police cannot fulfil their role. On these grounds, request your claim be escalated, and be sure to mention what I've stated.

As it was on my girlfriends account, I called up 6 times until i got through to a supervisor who was prone to a bit of flirting and got her to do the call haha. All sorted now. Perseverance is key, even if they say sorry the protocol is x, it definitely is not always the case.