[Vola]

just contacted them through live chat got told this

Yes, that's the one on the order and where it was meant to be delivered. Since you say you didn't receive it we will need to check with the courier.
We will get back to you via email with updates next week Monday or Tuesday.

They've opened an external Investigation with the carrier, whereby GPS/tracking details will be checked.

Unless they're half asleep on the job, It's likely they'll try and decline the claim based on tracking confirmation. Please reply when you receive a response.

Yep.. got denied.

Got told this

We have reviewed the delivery of your order with Instabox.

They confirm that they delivered the package to the address saved with the order;

Instabox confirms that they have delivered the package to the correct address, we cannot assist further.