[mothered]

I just went on live chat with Logitech, told them my mouse was having cursor issues (randomly stop working etc) went through troubleshooting, gave them all of what they asked of me (serial numbers, video of the cursor issue), and they approved of a replacement. I was surprised they did not ask me to destroy or ship my current mouse back to them.

Congrats.

Seldom do they approve claims without acquiring the return, and In particular a POD. Thanks for sharing your experience.