[Alz007]

It was an EB 1 month and a half ago. Maybe they tought it was too similar between EB and missing item méthode... And the rep did not Ask anything to me, she didnt Ask me if the box was tamper or anything... The only thing she asked me is if this already happened to me before or no (and i said no because it is the case, le last Time was an EB)

In addition to that i have done a lot of order between each se...

They've messed up.

Your account's activity definitely does not warrant an OFM.

And what Can i Say to them in my mail in your opinion?

Ask them why they've determined that 2 refunds are classed as a high number of refunds on the account.

Okay, thanks, I'll do that then. And also if they don't want to lift the ofm does it extend to the other regions of amazon?