[Alz007]

What was his exact reply?

Dear customer,

You have requested a refund for a large number of orders, as you have indicated that you have not received your packages.

It is true that order problems can sometimes occur in the course of doing business. However, the unusually high number of lost orders you have reported exceeds what would normally be expected.

When we see this type of unusual activity, we review each account on a case-by-case basis to determine if further action or account closure is necessary. As a result, we will no longer be able to compensate you for any further problems with your shipments. If this problem persists, we have the right to deny you the ability to make purchases on our site.

A typical OFM email from Amazon.

How many refunds have been performed on the account?

On my amazon.fr account two (one sealed box 5 months ago and one and a half month ago) and nothing on the other domains