[RoyalRefunding]

I'll proceed with the DNA method and update you with the result.

Did you establish If they're liable for lost shipments?

I didn't manage to find anything related to lost shipments(I only checked the terms&conditions on their website).. although there are people on other forums complaining about lost parcels and some got their refund, some didn't.
I guess it won't be that easy.. anyway I'll update you with their response.