[Danteraz]

Hello colleagues, I apologize for not having updated the information that was previously exposed here, but I want to give you an update on the case since in part I appreciate the various comments I received, since they gave me greater security when following up on this situation.

I want to tell you that in the end I was able to get my money back, so in this operation I was able to receive 4 iPhone 13 pro Max of which I only paid '2' considering that they were delivered with OTP, the solution they gave me was a replacement that I later 'returned' ' and I say this because it implements the empty box method, however this didn't work, because they told me that I sent them junk, so I know they proceeded to ban my account, which doesn't really matter that much, but I approached my financial provider, in this case 'BANCO AZTECA', in which I argued a 'refund not applied', which at different times they told me that it would not proceed in my favor, in the opinion I realized that the answer was always based on 'unrecognized operation ' which was obviously not real, since the operation had been done by me, however I continued to press my bank and at the same time I supported myself in a public institution that acts as a mediator of conflicts between financial providers and consumers, so that they would I was able to press and at the end of everything that happened they applied the refund to me after more than 3 months of being pending all the time, I can say that there were things that allowed me to be victorious, here I will give you some examples so that you take this as support for that you too can be victorious with your SE.

1.-. One of the first things that I think allowed me to point out was that I created a counterfeit refund email that you receive from Amazon, when you ask for a refund, which in this case I pretended, here is the picture, I just want you to look at the ASIN code, I don't know to what extent this helped me since it is the original of the item,    Why do I mention this? Well, because in my case it was the real one, I don't know if you can easily achieve it, how did I get it? Well, it just so happened that when I had just received the first equipment and was starting a dispute with Amazon for not having received it (that order was delivered with OTP), Amazon did not want to support me since the OTP guaranteed delivery, so I went to my bank to ask for clarification, which was not resolved in my favor,    However, I do not know why this caused Amazon's banking provider to proceed to put the money on hold to see how it was resolved based on the evidence, I imagine, in this case BANORTE (in Mexico), so since the clarification was not resolved in my favor, I continued to insist on Amazon, that after about 2 weeks,    they asked me for a police report or as we know it in Mexico as a complaint, which I went to request from the Public Ministry, since I had in my hands the complaint where I referred to the fact, I sent it to Amazon, they after another almost 2 weeks, agreed to give me a replacement, which generated that they sent again 2 iPhone 13 pro max,  same that arrive after 2 - 4 days, but when they were on their way home, it happened that Amazon noticed that the money from the purchase of the first equipment was withheld, to which they sent me the following email, where I was able to get the original ASIN which, as I said, I do not know to what extent this guarantees success,  but at least it allowed me to make Amazon's refund email more believable, as it actually showed all the necessary data. I will leave here the email to which I refer and in turn the confirmation email of the false refund.





the way in which I was also able to solve the temporary suspension, because mainly it was to attach to the emails that I received the clarification sheet from the bank where it was ruled that 'It would not proceed in my favor', to which after a few days I was able to solve, but the antecedent was still left, and then the only thing I did was request the return labels, which he proceeded to execute with 'ICE Co2', for which I had to wait around two weeks between the delivery process of the package to them and then they with the due processing of the return, for this after that time they told me that they had received garbage and that they could not process the refund, at the same time that they suspended my account for violation of the terms, to which I no longer received assistance from them, as I mentioned a few lines ago, I kept insisting on my bank sending the forged 'refund' email as evidence, so after more than almost 3 months since I made the purchase a, I was able to get the money back at the same time that I kept 4 iPhones and that above all they were not blocked in the 'blacklist', I count all this as a testimony that the one who perseveres reaches, more than anything I think there were some factors that allowed me to get the victory, so don't give up and keep insisting, I want to thank @mothered for the support and thank you to those who also gave their opinions.
Good luck to the others who want to start with a SEing, they will have confidence in you and do not stop insisting.