[aelizia]

is it just a case of asking for a refund through the site as per normal and tick a box "didnt arrive"?

Yes that Is correct.

if it doesnt work can always just call up the rep and say EB i guess?

They'll have your claim for the DNA on record, so If they refer to previous notes, they'll see that you've changed your story.

I'm not suggesting that It will happen, but rather the possibility exists.

ah i see that is what i was worried about, business as usual then!

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I personally wouldn't take the risk for such a low cost item.

are you referring to the claim as a whole? or an attempt at the "instant" DNA?