[Vola]

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

Did what you said got told this

Dear XY,

Thank you for your email.

If you are not happy with this outcome, as stipulated in our terms and conditions, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform. Please refer to the Consumer Dispute Resolution section on the following link:

https://www.uniqlo.com/se/en/info/terms.html


Once again we appreciate that this is not the outcome you were hoping for, however we will not be able to assist you any further with this matter.


Kind regards,

A load of nonsense.

They've totally disregarded your request as per below.

Tell them to email you evidence In support of their findings.

Request an escalation on the grounds that their Investigation Is Inconclusive due to their neglect to provide supported evidence.

Dear XY,

Thank you for your email.

If you are not happy with this outcome, you are entitled to follow the escalations process provided in our previous email.

Should you have any further queries, please do not hesitate to contact us.

Kind regards,

Shaf @ UNIQLO Customer Care

They once again denied the request.