[mothered]

I just spoke to Apple Customer Support and explained what happened, AirPods and Case were missing and so on.
The dude typed everything in his system, and it spit out that I have to send them a PR and photos of the Shipping Box, AirPods Box and Serial Number.
I explained that this would be idiotic since the box was sealed, so there's no way a shipping mistake happened.
He agreed and spoke to his team leader.
Minutes after, he told me that there's however, no way around it.

It's a ridiculous request, but your claim will not move forward without fulfilling It, so comply with what's asked of you.

Also, my biggest problem is the PR because tomorrow my $1K Apple Watch Ultra arrives from Amazon. Maybe I need a PR for that too.
And 2 PRs at the same time for missing item is sus....is it?

Take one thing at a time - focus on this SE first.

Tackle the other one when you get to It.