[mcpvperz]

the investigation has been closed with proof of delivery.

Meaning what, specifically? It's Interpreted In many ways.

Ask them to elaborate further.

Got this in an email just a couple of hours ago:
Thank you for reaching out to New Balance!

I understand you'd like to dispute the results of the UPS claim in regards to tracking # __________

I regret to inform you that per our policy we are unable to submit any dispute for any investigation that is closed.
At this time id like to inform you that only you are permitted to dispute this decision directly via UPS . We apologize we are unable to assist any further regarding this claim.

I apologize for any inconvenience this may have caused, If you have any further questions please feel free to reach back out
???????
Thank you for contacting New Balance.
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My investigation with UPS has already been denied with "proof of delivery" and UPS wont get back to me via email when it comes to what the proof of delivery was. I'm interpreting this email as the New Balance rep cannot do anything when it comes to DNA's and I have to deal with UPS specifically.