[mothered]

Got a question about the wrong item recieved. The weight has to be very close to the item you want to claim didnt arrive, is it possible to order a couple of one item to make the weight match up or does it have to match up with one singular item?

It's less likely that a picking & packing error will be made on a couple of Items, as opposed to a single Item, so stick with only the one.

Also, does the item have to be in the same department i.e. Computers & accessories?

It's not a necessity, but preferably belonging to the same category/department.