[pxl_rip]

i forgot to tell that i've responded to that email and i sent a photo of the shipping box.
the update i made is a new email i received today from them

I'm well aware of all events right from the beginning.

I'll simplify It as follows:

they ask -if the tape seemed pulled or just damaged. -if the box was only crashed or it had a hole.

You'll address It as per below:

Given you've opened the box thus possibly overlapped potential damage caused In transit, tell them exactly that, and that you'll provide photos of where the box remained untouched by you.

Damage It slightly (don't overdo It), but be sure It typically represents shipments damaged during transportation.

Then take the photos.

I'm truly sorry i'm making you lose a lot of time for my case but due to barrier language i do not understand everything so i'll try to make an overview.

Last week they asked -if the black tape was pasted on top -if there was signs of damage -to send a photo of the shipping box
I responded that -the tape was like every order i receive from them -that was damaged -and sent a photo of the shipping box

Today they ask me -the condition of the shipping box tape -if the damage of the shipping box is only a crash or a hole -to send a photo of the watch box

Can you please explain in other words how do i proceed? Because i didn't understand well. I want to be sure to not make any false move
I got a bit of panic so i'm truly upset i have to bother you with all of these messages