RE: Amazon OFM email 10-14-2022, 01:18 PM
#6
@mothered
Update: Still no refund. OFM stopped replying to my emails. I pummelled them from every angle, many emails to OFM, regular customer service as well as calls. All to no avail.
After emailing Jeff @ amazon I finally received a response. They are saying: the request for a refund has been denied as their records show the order was complete when it left our fulfilment centre and successfully delivered. Also carrier confirmed parcel was intact and undamaged when delivered.
What are my next steps. I keep reiterating the parcel I received was in tact and undamaged, and just the Apple Watch box inside it was empty. Don't seem to be getting anywhere.
Am I correct in thinking I cannot do a chargeback as I used a fake name and address?
Update: Still no refund. OFM stopped replying to my emails. I pummelled them from every angle, many emails to OFM, regular customer service as well as calls. All to no avail.
After emailing Jeff @ amazon I finally received a response. They are saying: the request for a refund has been denied as their records show the order was complete when it left our fulfilment centre and successfully delivered. Also carrier confirmed parcel was intact and undamaged when delivered.
What are my next steps. I keep reiterating the parcel I received was in tact and undamaged, and just the Apple Watch box inside it was empty. Don't seem to be getting anywhere.
Am I correct in thinking I cannot do a chargeback as I used a fake name and address?
(This post was last modified: 10-14-2022, 01:31 PM by jamesoncorner.)
![[+]](https://sinister.li/images/modern/collapse_collapsed.png)
