[ChokeHazard]

I don't recall all the events of your claim.

Have you requested an escalation at any point?

I asked for refund claiming a DNA. They contacted UPS and the guy that delivered the package came at my door saying that he left the package unattended for just a few minutes... After that GoPro sent me an email with an UPS document claiming that I received the package. I wrote back to the email saying that it essentially proves nothing, but never heard back from them... I was thinking of giving them a call, because it is usually more effective by my experience... What do you recommend?