[pxl_rip]

They didnt answer three time to give an estimated time

It's a waiting game but don't give up hope, keep contacting them.

and in one mail they told me they dont have any information about a damage in the transportation history.

Of course not.

It's Impossible to provide photographic evidence of the package condition at the time It was delivered to your address.

Sorry for my english but i hope you get the point

Perfectly understood.

just to point out, at this time I still did not have requested any photographic evidence. I'm following your instruction