[dragoncrack]

Basically, I was refunding Zalando by saying I received only 2 or 3 items from all my orders. They asked me to complete a form by mentioning which items were missing, and then, after a few days, they issued the refund. However, this time, after sending the form, I received an email saying that they checked everything, and due to the technologies they are using at the warehouse, they were sure all the items were in the box, therefore, no refund for me.

due to the technologies they are using at the warehouse, they were sure all the items were in the box

^ A very poor reason to decline the refund.

Did you ask them to elaborate on their "technologies", and how It deemed the Items were picked and packed correctly?

  I have waited a few days, planning on FTID-ing it, but I heard this one also does not work.

Disregard the flawed piece of garbage.

So now I am trying to find some other way in which I could refund this order, maybe by doing LIT or smth like this. I was hoping you guys had some ideas of how it can be done.

You first need to establish exactly how and why your claim was declined - there's no justification whatsoever.

So, I have texted them back, arguing that they should explain and prove that they indeed have sent all the products because I know for a fact that I did not receive all of them and they basically replied with the same e-mail, saying that they have checked everything and there is nothing I can do further......