[eljot88]

Not on .de domain.
They refuse to refund even legit orders

Are you saying It's In their terms that refunds are no longer a part of their service?

Not really. The thing is, they at the current moment don't respect their own terms of service. No matter what you do, so I am having to deal with the delivery company - DHL right now to make amazon refund me, as DHL will demand it from amazon afterwards from what I understand. If this does not work, I will have to touch chargeback, but with all this chat history I have with them, it should be easy to chargeback.

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Currently testing to finish off the started FTID for apple devices. Amazon redirected me to do certain steps to escalate my issue. Maybe it helps. Lets SEe.

What FTID did you use?

Not sure what you mean.

I am very interested how your case will over. Please let me know quoting me to let me get poup.