URGENT - Amazon reply 4 monts later about a return

Alz007 · 10-02-2022, 09:00 AM

(10-02-2022, 02:46 AM)mothered Wrote:
Quote:I got a smartphone in the beginning of June with the sealed box method and I received today the email that I put below. What does this mean? Can Amazon really accuse me of having put a fake phone in the box when it's been 4 months since the refund procedure was completed?
It's come to their attention 4 months later? They should've done their job properly and Immediately contacted you.

Obviously It's been sold and the buyer has contacted Amazon Informing them of the dummy phone. Who's to say that very buyer Isn't an SE'er attempting a refund? Your SE has gone through so many hands, hence It's not possible to pinpoint the discrepancy to you.

What do you think is the right thing to say to them? I'm afraid to say too much in my email

(10-01-2022, 11:39 PM)Matapocho10 Wrote:
(10-01-2022, 06:22 PM)Alz007 Wrote: Hello,

I am contacting you in a bit of a panic after receiving a very strange email from amazon.

I got a smartphone in the beginning of June with the sealed box method and I received today the email that I put below. What does this mean? Can Amazon really accuse me of having put a fake phone in the box when it's been 4 months since the refund procedure was completed? And even weirder, it says in the email that I have to send the phone back to them "before June 2nd" but it's October... What does this mean?

Here is the email I received:

"Hello,

We are contacting you regarding the return of the item ... from order ...

Our returns department has informed us that they have received counterfeitReturn. We have confirmed that the item ... from order .... was in the box entrusted to the carrier AMZN_EN at the time it left our distribution center.

We will have to charge you again for the item if you do not return the correct item by 02 June, 2022 .

Our account team is unable to provide assistance by phone or chat at this time, but if you wish to dispute this decision, please reply to this email.

Account Specialist
Amazon.com
www.amazon.fr "

What should I do? I hope you can help me, I'm a bit lost and panicked...

Thanks in advance

One last little detail, some information has not been translated in the original email, I don't know if it means anything

And what do you think about that @mothered ?

very interesting thing, can you please update us?

Yes

(10-02-2022, 06:50 AM)fasho1212 Wrote: did you purchase the phone from an amazon seller, or amazon themselves?

Amazon themselves