[DHL]

Hey
So I placed an order for the Apple Watch ultra on pre-order day. I received the watch this morning and told Apple that the box was empty without the Apple Watch and strap. I use a long time account, which had one previous SE 5 years ago.
Let’s see how it goes

---

I called customer care and they said they had to investigate so give them 24-28 hours. I kept telling them I was sad and upset this happened. They asked if I wanted a replacement, I told them I rather get a refund since the Watch is back ordered. They said okay but I’ll have to wait for the investigation. Later on in the day I got an email saying my refund is being processed.

Congrats!