[pxl_rip]

Did it.
They answered that will ask to the relevant department to investigate about this issue again.

Good.

They'll most likely avoid your request and come up with some type of nonsense, so be sure to always remain adamant with this:

provide photographic evidence of the package condition at the time It was delivered to your address.

Ok, but i will keep You updated with every new information that comes up. For now thank You so much.