[mothered]

”Your shipment is not covered by any additional insurance, but the carrier bears responsibility for damaged or lost items.”

In that case, the DNA Is good to go.

I know that they ask UPS to open an investigation

Correct.

They contact UPS and they'd open an Investigation. If UPS deems the package Is lost, they will approve the claim and forward payment to Fanatec, who will then use those funds to refund your account.