[Nevernowhy]

Did you take action on their decision?

Been busy lately and forgot to update. Eventually the claim was closed and Kingston issued me a refund. Did take a bit of time.

Congratulations! Did it require a lot of back and forth emailing?

The process with chat support was relatively straight forward. They opened an investigation with UPS. When the carrier came knocking, I didn't open my door on 2 attempts before they closed it. Afterward, they offer to reship it but to a more secure address. I declined claiming it was a time sensitive component needed for client, hence a refund would be appreciated since I purchased a replacement else where.

Just note that Kingston and neweggs are 2 companies who actually open investigations with carriers.