[mothered]

I also did what you told me to do, which was to tell them to provide evidence of their claims, but his response was that it was against Samsung's security policy, and that he cannot do it. I literally told him 5, 6 times to provide me with evidence, but was adamant that they did their investigation but cannot provide me with anything as it's against their security policy.

What a load of nonsense. He could've made the whole thing up.

Tell him to email you exactly where It states that It's against their security policy to provide the said evidence. If he's true to his word, he'll have no hesitation fulfilling your request - It's only a snippet of their policy, which Is available to anyone on request.