[plop442]

I done a Samsung s22 ultra it took over a month. Just hang in there and ask to keep escalating it further get angry if you have to.....

I sent my phone for repair and it was literally an empty box....

I'd say if there offering you compensation in vouchers they are not 100% sure or they would just give you nothing

Tell them the package was damaged on the underside that wasn't on the photo

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Also for my phone there was many phone calls to them try to do that as without it I know I wouldn't have succeeded

Thanks for the reply. It's reassuring to know you succeeded. So, you sent your "phone" for repair, but sent an empty box? That's the method you used? Regarding phoning them; I have. I've phoned them countless times and they regurgitate the same shite over and over about how the internal team checked the CCTV cameras and confirmed the item was packed correctly. Then when I tell them I want to dispute that, they tell me to wait for a reply back. I can't tell them the package was damaged, as I've reiterated to them many times that I'm not disputing them saying that there was to tampering with the package/box, and that the box was perfectly sealed, so thus going for the manufacture EB method.