[Karyzelka]

They told me that simply photos wouldnt suffice.

What was their exact reply?

"We understand how hard this is for you but we are unable to proceed further without the physical device as advised earlier. For every warranty claim, the original device is needed for inspection purposes and as advised earlier, we only proceed with repair services for the Razer system " blah blah blah , it's a long messege but thats the most important part