[monkey123.]

I have no idea I think it is made of thin plastic

If that's the case, tell them It's worn out and Is barely legible.

As to how you got the serial (given you can't read It), you Initially took note of It for verification purposes.

Just wanted to update support staff said that he’ll be processing the warranty claim, surprised that it was that easy as this is my first time doing The S/N method. Thanks for the help mothered