[fractalmind0]

On a sidenote, I received the camera today. Will send an e-mail to support right away and will hit up someone to photoshop leaked battery.
I will keep you guys up to date.

I'm very Interested to read Its progress.

If you remember, please tag me.

Hi @mothered

Got reply from support on monday asking if I had the chance to examine package before accepting it. Told her it was left at my door unnattended.
Also requested pictures of the package and damaged camera, was able to have someone photoshop damage + battery leak.

It's kind of a success. The issue is this : She wants me to open a case with FedEx and provide her with the phone number. After that, they will issue a replacement.

I will ask for a refund instead. But this is the first time a company is requesting me to open the case with the shipping carrier. Any advice on how I should proceed?

Also, if I do have to open a case with FedEx, what should I be expecting from them?

Thank you