[Nevernowhy]

Exactly!! I explained that to 4 different reps. They keep insisting that once the claim with FedEx has been closed, reopening it will not yield a different result. I even ask to speak with a supervisor. Same thing was repeated back to me. This went on for a good 2-3 weeks before I charge back.

This address was the first time for adidas. Normally adidas shouldn't be this difficult according to countless threads.

It's unfortunate that we, as social engineers, must deal with thickheaded reps.

So Is your claim currently In chargeback?

Yes, very unfortunate. I think this might just be a one off incident. AMEX was very accommodating and instantly credited me for the full amount.