[mothered]

For now they said that considering the informations given, the package has been delivered to the right address. Which was always the case since I said that everything arrived and nothing was tampered, etc... Classic Missing item scenario.

My goodness, I cannot fathom how dumb some representatives are.

It's blatantly obvious and a matter of common sense, that the delivery status has no relevance whatsoever to claiming goods were missing from the package when you received It.

I tried to explain the possible misunderstanding to another rep but after a few messages, he stopped replying and every time I went back on chat it was the same one connecting and not replying....

What was his response prior to terminating communications?

They asked me to file a new PR. But I already had a hard time getting that one since there were no since of theft since everything was packed correctly.

The police won't Issue a PR for non-theft related Incidents.

Did you explain It to Amazon?

I'm going to try to get a new PR, but yeah something that was supposed to be easy as hell, definitely went sideways haha.

It's no fault of your own - the stupidity of reps has made It an arduous and time-consuming process.