[Starkel]

yup had to chargeback for a lit see my threads

I don't have this option on my card.  I'm on it to take one with this option.

you can't charge back??

Nop, not all card can chargeback.

You've worded everything extremely well.

Whatever the case may be on their end, the fact Is, they're refusing your request for an escalation - which you're well within your rights to ask for It. Keep referencing their reply below, and demand the escalation.

I asked again and nothing....

It's been 2 times in a row that I ask the hierarchy, nothing, and I know they respond very quickly.

What should I do?

Ridiculous to say the least.

Email every department you can think of, regardless of whether or not they're relevant to the claim. If need be, keep repeating It. You're bound to receive a reply, eventually.

Hooo trust me, i will.