[mothered]

  Waiting for a short period of time in return for achieving our desired results is a small price to pay.

Very well said.

I haven’t been social engineering very long and was initially quite unfamiliar with the returns process, perhaps that’s why I got a bit paranoid/impatient when the return took longer than I anticipated.

I fully understand your standpoint.

Having sound knowledge of "what to expect" with claims, puts you In a position to handle events efficiently and effectively. And It all comes naturally after years of experience under your belt.

I’ve realised now that patience is key to a successful SE.

Correct In every sense of the word.