[Andrea Bags]

Call again and speak to another rep, then say It's a matter of urgency to speak with the account specialist team.

Have you already emailed them?

yup

What did they say when you called them (again) to speak with the account specialist?

same thing. the email account specialist send Hello,

We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final.

We may not respond to further emails about this issue.

Sincerely,

Account Specialist
Amazon.ca