[mothered]

Please contact us back when the Police Report is complete.

If the report isn't completed by September 20-30, 2022, contact us back and we can issue you the refund.

This doesn't make sense.

First they're asking to get In touch when the PR Is complete, and then they're saying If It's not complete, the refund will be Issued.

So do I just ignore this and do what the rep on chat told me to do.

Exactly.

As you've said, this email Is before the chat conversation, so go with the last correspondence - the chat Itself.

Yeah they doesnt make any sense at all.

It's contradictory. I actually read over It twice to make sure I understood It correctly.

That aside, If you experience complications from other reps, be sure to always reference the latest conversation:

From word to word I Said:
"Okey So I just make sure I return everything that I got (apple box which includes charger and some kind change buttons to headphones)"
And she answered Yes and made me return label and I got screenshot from that chat