[WLT17]

Thanks, Mothered. I'm learning from the best 

Appreciate your kind words.

The case hasn't come to a close as of yet, however, he did reply back to my email yesterday saying:

"We are at the moment working towards a positive resolution, by Monday I should have concrete information about the final resolution for your case.
Have a nice day and enjoy the upcoming weekend."

It sounds promising. & of course, I will tag/update you as soon as I hear back from them next week.

It does sound like It's heading In the right direction.

I shall await your reply.

Just received a reply from Huawei, @mothered. We succeeded 
The guy dealing with my query has apologised "for this unfortunate event" and has issued a refund for the total amount. Last week, he was adamant that nothing could be done but we socially engineered him successfully.

Also Mothered, would you know if Feelunique have cameras in place at all, please & thank you? Thinking of PEB'ing a light skincare product.. under 120g this time

They have no CCTV, very easy to PEB