[mothered]

Yes, I told them that I had fulfilled my conditions and was just waiting for them to give me my funds back.

Then they responded with a second message that my bank had withdrawn the payment and they were now dealing with my bank and it could take up to 30 days.

I never sent them anything else or responded. The bank asked me a couple of questions this week, after which I received a message from Amazon. Since I have all the evidence on my part that I am right.

I did not ignore their message, as I have nothing to hide - so I politely replied to the message from Amazon

Thanks for the breakdown of all events.

They've said the chargeback may be resolved within 30 days, If not longer. If you haven't received a reply In 2-3 weeks time, get In touch with your bank to see where your claim stands.