[mothered]

Update: It went pretty ok.. Talked to a rep who said couldn't do nothing except transfer my case to a more "concerned team" and would answer me back in 3 - 5 days.. I played the dummy saying I needed it soon since it's for a birthday and at this point I was talking to the supervisor.. She told me that she couldn't process the refund right now since the system wasn't allowing her and instead she put my case in the highest priority.

Looking good so far.

The day later when woking up, received an email saying that the will continue investigating but I will receive my refund in 3 - 5 days which is a W but. I also received another e-mail with that.

"Hello,
We noticed that you have requested refunds or replacements for a large number of orders because you reported that you did not receive your package.
We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued.
To help prevent another missed delivery, please verify your shipping addresses. To do so, go to “Your Account” and update any incorrect shipping information."

Idk if it's cause of concern since it's my first real SE

Approximately how many returns/refunds have been made on the account?

So thank you I appreciate the help you gave me through this!

It's my pleasure.