[syuh]

That's precisely my point In my previous post.

Probably not likely, but there's nothing to lose by waiting to see If the second package arrives.

Please do.

If the shift hasn't started, you may get a rep who's half-asleep late at night and approve the claim with minimal disruptions, but apart from that, It doesn't matter.

It's my pleasure.

UPDATE: Got the talk to a rep after a while and they told me this

"I can transfer you to our concerned team and they will respond back in the next 1-2 business days.
Shall I proceed ?"

I accepted and then got transferred to a supervisor since I asked for it earlier to the previous rep.
She spout some blah blah.. excusing herself.. then stated that she "would make this right for me"
And repeated the same thing, telling me that I need to wait 24 - 48h.

I tried to push for a replacement or a refund without mentioning it but it didn't work. She told me "I tried to refund you but the system won't let me so I escalated your problem" Along the lines of this.

The upside Is, they're willing to assist and your claim Is moving forward.

If you don't hear back within a couple of days, get In touch and ask where your claim stands.

Update: It went pretty ok.. Talked to a rep who said couldn't do nothing except transfer my case to a more "concerned team" and would answer me back in 3 - 5 days.. I played the dummy saying I needed it soon since it's for a birthday and at this point I was talking to the supervisor.. She told me that she couldn't process the refund right now since the system wasn't allowing her and instead she put my case in the highest priority.

The day later when woking up, received an email saying that the will continue investigating but I will receive my refund in 3 - 5 days which is a W but. I also received another e-mail with that.

Idk if it's cause of concern since it's my first real SE be here ya go:

"Hello,
We noticed that you have requested refunds or replacements for a large number of orders because you reported that you did not receive your package.
We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued.
To help prevent another missed delivery, please verify your shipping addresses. To do so, go to “Your Account” and update any incorrect shipping information."


So thank you I appreciate the help you gave me through this!