[stevenadams2323]

basically ive triple dipped the product, DNA, EB, DNA

on the third item i said it actually ended up arriving so i went and returned in store.
they said that the order history was throwing them off and they believe i have the product.

You've claimed It arrived, therefore you obviously have the Item In your possession.

So why would In-store say they believe you have the product? It's obvious that you do.

They said they will not be able to refund me due to the senior advisor saying no.

What was their reason to decline the refund?

Im going through a monzo chargeback right now and created a dispute, do you think i should persist with the claim at next and continue to email them?

What evidence do you have In support of your claim?

i have the return receipt, and emails confirming it has been returned.

Bascially they are saying that even though i returned the item, the orders for which i claimed i didnt gt it and i got a reorder shouldnt have happened, therefore they are holding onto the money as they think i have the product and i shouldnt have had reorders in the first place.

Basically they know they were being idiots and they are trying to cover their asses. Personally i dont know how i coudl lose the chargeback. I sent NEXT an email just know explainng all this and how they are taking the piss quite frankly.