[mothered]

So unbelievably I still don’t have a refund and they are denying my claim saying that the package was successfully delivered….

I’ve jumped through every hoop and called and called and called Customer service but it’s always the wrong department to act do anything.

They’ve had a PR all the pictures they ask for multiple times (though regularly say they haven’t received them) really no idea where to go with this now.

Ridiculous.

Are they still refusing to escalate the claim?