[laurie141281]

Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

be aware they really take their time investigating

Yes i imagine especially considering the price of the right item…
I am wondering if i will not double with pp if they are too long and reluctant to rf
Did it twice EB with a luxury brand ans they rf because of the fear of pp claim if they do not give me a final validation of my inquiry