[WLT17]

Ok thanks for the précision.
The idea is to claim that the seller made a mistake in preparing the order by confusing the two
I don't think such details are required by the care department, but if so I take it that everything related to the wrong item is supposed to be in my box and vice versa?
For example if I am asked, I have to say that the invoice for the wrong item was in the box and not the real one?

be aware they really take their time investigating