[mothered]

In my experience, a lot of times getting on the phone with reps gets things done better than if you were to chat or email them.  Reason being is that on the email and chat options you'll usually get copy pasted responses.  If that company has a phone line try that instead.

Absolutely correct.

Email Is the worst form of communication - delays In response and repeated messages of the exact same type. A phone call Is on par with speaking to the rep In person. You can get a lot done In only a few minutes Into the conversation.